Terms of use

1. Purpose and acceptance

These terms of use (the “Terms”) govern access to and use of Cephor, an intelligent conversational assistant (voice and text) embedded in websites through a widget, published by Revowind SRL (BE 0745.825.575), a Belgian company whose registered office is at Rue de la Mitingotte 19, 6640 Vaux-sur-Sûre, Belgium.

Using Cephor means that you fully accept these Terms. If you do not accept them, you must not use our services.

These Terms supplement the Terms of sale, which cover commercial and pricing matters.

2. Definitions

• “Cephor” or the “Service”: the platform as a whole, including the website, the management application, the embeddable widget, the conversational agents (voice and text) and the related features.
• “User”: any natural or legal person who has created an account and uses the Service.
• “Experience”: an assistant instance configured by the User and deployed on one or more websites.
• “Widget”: the technical component (script or plugin) provided by Cephor and installed by the User on their websites to display the conversational assistant.
• “Visitor” or “End user”: any person interacting with a Cephor Experience from a website on which the Widget is installed.
• “Credits”: the unit of consumption of the Service (voice and text conversations), as defined in the Terms of sale.
• “We”, “Our”: Revowind SRL, the publisher of Cephor.

3. Nature of the Service

3.1 Overlay service (plugin)

Cephor is an overlay service (a “plugin”) added to existing websites. The Service does not replace the User’s website: it provides a conversational assistant (voice and/or text) available from the site through the Widget. The User remains fully responsible for their website, its content, its hosting and its legal compliance.

3.2 What the Service includes

The Cephor Service includes, in particular:

• Creating and configuring Experiences (assistants tailored to the site’s content)
• Installing the Widget on the User’s websites (HTML, React, Next.js, WordPress, and so on)
• Voice and text conversations powered by artificial-intelligence models
• An interface for managing Experiences, calls and settings

3.3 Changes to the Service

As a startup shipping an innovative tool, we continually improve the Service. Features may change; we will tell you about significant changes.

4. Website responsibility and GDPR compliance

4.1 The User’s responsibility

It is solely the User’s responsibility to make sure their website complies with all applicable laws and regulations, including Regulation (EU) 2016/679 (GDPR), the ePrivacy Directive, visitor-information duties and any sector-specific rules.

Revowind SRL accepts no duty and no liability for the compliance of the User’s website (cookies, legal notices, the site’s privacy policy, visitor consent, and so on). Installing the Widget on a website does not make Revowind SRL the controller of personal data collected through that site outside the strict scope of the Cephor Service.

5. No obligation to achieve a specific result

Revowind SRL is bound by an obligation of means, not an obligation of result. We will use reasonable means to provide a quality Service, but we give no warranty as to the results obtained by the User or their visitors (quality of the AI’s answers, conversion rate, end-user satisfaction, and so on). The Service’s performance depends in particular on the content provided, how Experiences are configured, and how visitors behave.

Use of the Service is at the User’s own risk for any commercial, legal or other effects of using Cephor on their sites.

6. Registration and user account

6.1 Creating an account

Using the Service requires an account. You must provide accurate, complete and up-to-date information and keep it up to date.

6.2 Legal capacity

By creating an account, you state that you have the legal capacity to contract and, where relevant, that you are duly authorised to represent the company you act for.

6.3 Account security

You are responsible for keeping your credentials confidential and for all activity under your account. You agree to tell us immediately of any unauthorised use at team@cephor.io.

7. Acceptable use

7.1 The User’s commitments

You agree to:

• Use the Service for its intended purpose and in line with these Terms
• Comply with applicable laws and regulations and keep your websites compliant (GDPR, visitor information, and so on)
• Not use the Service for unlawful or fraudulent purposes, or contrary to public policy
• Respect third-party rights, in particular intellectual property and personal data

7.2 Prohibited conduct

It is strictly forbidden to:

• Disrupt, compromise or bypass the security of the Service or of our providers’ systems
• Use the Service to harass, deceive or harm others
• Share your credentials with unauthorised third parties
• Reverse engineer, decompile or disassemble the Service
• Use bots or automated means to access the Service without authorisation or to overload our systems
• Impersonate a third party

8. Artificial intelligence and limits

8.1 Nature of the technology

The Service relies on artificial-intelligence technologies (natural-language processing, speech synthesis, and so on). You acknowledge that:

• The AI may misread some requests or contexts
• The Service does not replace a human for complex or high-stakes situations
• We continually improve our models and configurations

8.2 Transparency towards visitors

As part of your site’s compliance, you agree to tell your visitors that they may interact with an automated conversational assistant. The Service is designed so that it can state its nature when asked.

9. Intellectual property

9.1 Cephor’s rights

The Service, including its code, architecture, interfaces, documentation, algorithms, trademarks and every element of it, is the exclusive property of Revowind SRL or its licensors. Using the Service grants only a limited, non-exclusive and revocable right of use for the term of your subscription.

9.2 Your content

You keep all rights in the content you provide (text, URLs, configurations, and so on). You grant us a limited licence to use it in order to provide the Service.

9.3 Feedback

Suggestions or feedback you send us may be used freely to improve our services, with no duty to compensate you.

10. Data protection

The collection and processing of personal data are governed by our Privacy policy, which forms part of these Terms.

As a User, you are the controller of the personal data of visitors to your sites within the scope set by the Privacy policy and by your own configuration choices. You agree to meet your duties under the GDPR and to inform your visitors as the law requires.

11. Availability and maintenance

11.1 Availability

We work to keep the Service highly available. However, as a startup deploying a new tool, we cannot guarantee absolute availability or uninterrupted continuity. Short outages or degradations may occur (maintenance, infrastructure changes, incidents at our providers). Where we use reasonable means to keep the Service available and to fix incidents, we cannot be held liable for damage resulting from those outages or degradations, within the limits allowed by law.

11.2 Maintenance

Temporary interruptions may happen for maintenance, updates or improvements. We try to schedule them outside peak hours and to tell you when we can.

11.3 Force majeure

We are not liable for interruptions caused by force majeure, network or telecommunications failures, or outages at our infrastructure providers (hosting, AI, telephony, and so on).

12. Limitation of liability

12.1 Exclusions

Within the limits allowed by Belgian law, Revowind SRL accepts no liability for:

• Indirect, incidental, special or consequential damage
• Loss of profit, revenue, data or business opportunities
• Results obtained (or not) by the User or their visitors through the Service
• The User’s website failing to comply with the GDPR or any other regulation
• Errors or inaccuracies in answers generated by the AI
• Damage resulting from a third party using your credentials
• Short outages or degradations where we have used reasonable means to prevent or remedy them

12.2 Cap on liability

In any event, our total liability for all direct damage is limited to the amounts you actually paid during the twelve (12) months before the event giving rise to the damage.

12.3 Obligation of means

We are bound by an obligation of means. We will use all reasonable means to keep the Service of good quality and reliable, without a warranty of result.

13. Suspension and termination

13.1 Suspension by Cephor

We may suspend or limit your access to the Service if:

• You breach these Terms
• Amounts due are not paid
• The Service is used fraudulently or abusively
• A competent authority requires it
• There is a risk to the security of the Service or of other users

Except in an emergency, we will try to notify you first and let you put things right.

13.2 Termination by the User

You may close your account at any time from your account settings or by contacting us. The conditions for ending a paid subscription are set out in the Terms of sale.

13.3 Effects of termination

On termination, your access to the Service will be switched off. Your data will be kept in line with our Privacy policy and with legal duties. You may ask to export your data before the account is closed.

14. Changes to the Terms

We may change these Terms at any time to reflect changes to the Service, our practices or applicable law.

Material changes: if a material change affects your rights or duties, we will tell you by email or by a notice on the platform at least 15 days before the new terms take effect.

Exceptions: changes may take effect sooner, or immediately, where the law or a regulation requires it, where a court or authority so decides, to fix errors or security flaws, or to add features that do not change the existing terms.

If you keep using the Service after the changes take effect, you accept the new Terms. If you do not accept material changes, you may close your account before they take effect.

15. Governing law and courts

These Terms are governed by Belgian law, excluding its conflict-of-law rules.

If a dispute arises about the validity, interpretation or performance of these Terms, the parties will try to find an amicable solution. Failing that, the courts of the judicial district of Luxembourg (Belgium) have exclusive jurisdiction.

You can consult the European Commission’s list of consumer dispute-resolution bodies: https://consumer-redress.ec.europa.eu/dispute-resolution-bodies

16. General provisions

16.1 Entire agreement

These Terms, the Terms of sale and the Privacy policy are the entire agreement between you and Cephor about use of the Service.

16.2 Severability

If a provision of these Terms is held void or unenforceable, the other provisions remain in force.

16.3 Waiver

If Revowind SRL does not exercise a right under these Terms, that is not a waiver of that right.

16.4 Assignment

You may not assign your rights and duties under these Terms without our prior written consent. We may assign these Terms to a third party in the event of a merger, acquisition or sale of all or part of our assets.

17. Contact

For any question about these Terms, contact us:

• Email: team@cephor.io
• Post: Revowind SRL – Rue de la Mitingotte 19 – 6640 Vaux-sur-Sûre, Belgium